Kaiser Consultant

Kaiser Sand Canyon, California

Job ID:REQ-5449

Kaiser Consultant
Recognize opportunities to provide high quality patient care and work within a team environment with members of both Kaiser and HEARx West/HearUSA staff in achieving venture goals. Track outcomes of hearing aid consultations and lead generation efforts on a daily basis and ensure that patients obtain any indicated follow up. Support HEARx West/HearUSA by obtaining necessary documentation from KaiserPermanente, participating in HEARx West/HearUSA center based marketing initiatives, and promoting HEARx West/HearUSA within the medical and patient community. Consult with Kaiser members about the services of HEARx West/HearUSA and schedule Hearing Aid Evaluation appointments for Kaiser Permanente members identified as hearing aid candidates by appropriate Kaiser Permanente staff. Provide coverage for HEARx West/HearUSA centers' front office staff when needed. Be proficient in the role of Patient Care Coordinator to provide such coverage. Demonstrate a fundamental understanding of hearing loss, the psychology of hearing loss, hearing aids, and hearing aid repairs. Perform basic hearing aid troubleshooting services, including listening checks, cleanings, re-tubings, and minor repairs according to established guidelines. Other duties as assigned by HEARx West/HearUSA or Kaiser Permanente Medical Center management staff.


High School Diploma or equivalent
Basic Microsoft Office Skills Database Applications Willingness to learn and use new programs and applications Ability to pay close attention to detail with high degree of accuracy Ability to work quickly, independently and in a fast-paced environment Ability to plan meetings and orientations Basic or advanced written communication skills Ability to communicate detailed or technical information clearly, accurately and concisely Ability to interact positively with outside management
Experience interacting with customers/clients 1-2 years experience in a patient care administrative support position

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